How this works
We hold no stock. Hardware is ordered from the distributor once your order is received, which is why we show you the expected delivery time during checkout, before payment. If anything changes, we tell you - we do not wait to be asked.
Delivery
- We deliver within the State of Israel.
- Shipping charges and the delivery date are shown during checkout, before payment.
- Delivery times are counted in business days and exclude Fridays, Saturdays and public holidays.
- If an item runs out at the distributor after your order, we will contact you and offer an alternative date, an alternative product, or cancellation with a full refund.
- Customers under a service agreement can arrange delivery, installation and configuration of the hardware on site.
Cancellation - what the law provides
The right to cancel is governed by the Israeli Consumer Protection Law, 5741-1981 and its regulations. For a private consumer:
- You may cancel within 14 days of receiving the product or of receiving the transaction details document, whichever is later.
- A person with a disability, a senior citizen or a new immigrant may cancel within four months of the transaction, provided the engagement included a conversation between the parties. We may ask for the relevant certificate.
- Cancellation fees will not exceed 5% of the price or ILS 100, whichever is lower.
- The refund is made by the same means the payment was made, within 14 days of the cancellation notice.
Cancellation is conditional on the product being undamaged and unused. The cost of returning the product is borne by the customer, unless the cancellation follows a defect, a mismatch with the specification, or a breach on our side - in which case we bear it.
Send a cancellation by phone on 1-700-722-111, by email to info [at] srvshop [dot] co [dot] il, or by registered post to the company address. We confirm receipt in writing.
Business customers
A transaction between businesses is not subject to the Consumer Protection Law. Even so, our policy is to accept cancellation of a business order within 14 days on the same terms, as long as the product is unopened and unused, and subject to the distributor's returns policy for specially ordered equipment.
A faulty product, or one that does not match the order
Hardware arrived faulty, wrong, or not matching the specification? Tell us, and the replacement or refund is handled at our expense, including shipping in both directions. There is nothing to argue about - that one is on us.
Warranty
Hardware carries a manufacturer or importer warranty. The period and terms are stated on the product page. Warranty claims are opened with us, and we run them with the importer on your behalf, including arranging collection or replacement.
The warranty does not cover damage caused by use contrary to the manufacturer's instructions, by liquids, impact or electrical faults, or by servicing by an unauthorised party.
Returned hardware - the reduced-price shelf
Hardware that was opened and returned is not sold again as new. We offer it to customers under a service agreement at cost, with full warranty, on a separate and clearly marked shelf.
Questions
Phone 1-700-722-111, WhatsApp +972-72-2788080, email info [at] srvshop [dot] co [dot] il.